President, CPIW, AIS, Senior Account ExecutiveCala has over 30 years experience serving in all capacities of the insurance agency system. Specializing in Manufacturing, Agribusiness, Wholesale, Health Care, Service Industries and Non-Profits, she takes a risk management/ consultative approach to helping clients choose their insurance plans for: Property & Casualty, Automobile, Workers Comp, Employment Practice Liability, Group Health & Ancillary Benefits, Life, and more. She works with Group Insurance programs such as SEMA, RBA, CBM and Farm Bureau, to create savings for clients & develop new programs. Cala often partners with local non-profits to provide insurance and consulting assistance to the community. She is a trustee for the Fresno Art Museum, teaches Sunday School, and has served on many civic & charitable projects. Cala is licensed in all lines of insurance: Property, Casualty, Life, Health & Accident.
VP, CFOSenior Account Executive, Bond Department Manager
Mark is sought out as a business consultant for insurance budgeting, loss control, and audit planning. He mentors his clients on utilizing insurance with other business programs such Human Resource regulations and CA Enterprise Zone tax credits. Specializing in Bonding, Construction, Workers Compensation, and HR issues. Mark’s clients include Construction Contractors, Resort Marinas, Property Managers, Building Owners, Restaurants & Hospitality risks. Focusing on insurance budgeting analysis and risk management. As a former PGA member and Golf Instructor, and owner of THE PUTTINGTEMPLATE.COM, Mark supports athletic programs, golf clubs and courses in our community in many ways. Mark is a licensed Property, Casualty & Bonding agent.
Personal Lines Account ExecutiveRyan specializes in Personal Lines Insurance Plans for his clients: Autos, Homes, Dwellings, Umbrella, RV’s, Boats, Collector Cars, and more. He saves them money with Comparative Rating Systems that quickly determine the best rates and coverages available from our A rated insurance companies. He partners with CCIS Business, Life & Health Division to bring his clients all lines of insurance for “one stop” insurance planning. Ryan grew up in the insurance industry, second generation agency management. Ryan designed our agency network and internet system and is Agency Administrator for our AMS360 agency management system. Ryan supports Valley Center for the Blind, Fresno Art Museum, and other civic organizations, and has a 14yr old son and 9 year old daughter. Ryan is a licensed Personal Lines Agent and heads up that department.
Client Service Rep Commercial Lines, Bond DeptDarlene has 5+ year experience in Insurance Customer Service. In addition to serving large business clients as well as small business owners, she assists with our Bonding Department. Darlene is our Customer Service and Training Manager for our AMS360 agency management system. Her prompt attention to detail in issuing Certificates, Auto ID cards, and Evidence of Insurance for loan closings is an important part of our team commitment to excellence for our clients’ service. Darlene assists you with Claims Reporting and Monitoring. She completed Entrepreneurial Training Center in 2007, as Assistant to the Executive Director. She is trained in Microsoft word, excel, and accounting programs. Our clients have voted Darlene the “Best in Class” Client Service Rep for 2009, 2010. Darlene’s son is in elementary school, and he and his Dad, Eric, are Darlene’s biggest fans.
Assistant CSR, Notary PublicCynthia joined us in 2013 and is a great addition to our staff. Cynthia is fluent in English and Spanish, and she assists clients with their policy changes such as: posting and receipting your payment by phone, online or in person; sending new Auto ID Cards; sending Evidence of Insurance for loan closings, reporting new claims, monitoring existing claims, and making policy change requests to our insurance carriers. She is trained in Allied Insurance online service systems as well as Hartford, Travelers, Dairyland, Progressive, and more. Cynthia is presently attending Fresno City College, and majoring in business and accounting.